Refund policy

Brand Partner Group (Trademates) – Refund/Exchange Policy

Goods supplied as ordered (correctly) will not be refunded unless the product is faulty or is significantly different to those shown in pictures or in the product description.

The Customer will be responsible for inspection of goods when received. Faulty goods must be advised of within 48 hours of receipt and returned within 7 days of receipt of order/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We will need to have the item assessed by the manufacturer to determine whether or not the Customer will be entitled to an exchange, or refund.

Sizes exchanges are generally available and will only be available for undecorated garments. Size exchanges will be limited to within 7 days of receipt of order. 

Any customised or decorated goods (goods that have been ordered by special order, embroidered, screen printed or marked in any way with your Logo or Artwork) cannot be returned, exchanged or refunded unless faulty or required by law.

For all returns and exchanges the customer will be required to obtain a return authority form for signature and return email to Trademates. This can be obtained by emailing sales@tradematesworkwear.com. Instructions for the process will be provided with the form.

The customer will be responsible for all shipping costs for returns/exchanges. A fee of $15.00 excl. GST for re-shipping is charged for exchanges unless waived at the discretion of Trademates. The costs of initial and/or return shipping are not available for refund on any order and will be deducted from an approved refund.

For orders that are approved for refund a re-stocking fee of $15.00 per order ($25 for Bisley) or 20% of the order value (whichever is higher) may be deducted from the refund amount depending on manufacturer policy. 

For full terms please refer to terms and conditions on this website.