Shipping policy

SHIPPING POLICY

Trademates makes all efforts to ensure your products are dispatched to your desired destination across Australia generally within 1 to 2 days for undecorated items and 1 to 2 weeks for decorated items. In most instances shipping will occur direct from manufacturers, as such delivery times will vary depending upon the product and will be adequately communicated at quotation stage.

Delivery times will vary depending upon final destination and are additional to the above times.

Orders that require decoration are normally completed within 1 to 2 weeks from written artwork approval with an estimated delivery time of 2 to 4 weeks, due to the process of production (decoration is a physical process involving the set-up of artwork and the process of programming and loading machines). This is a general guide of our standard time frame and delays can occur during busy production periods, due to stock supply delays, or artwork editing/delays. Any unforeseen delivery delays will be adequately communicated.

Trademates will endeavour to make every effort to deliver all orders in completion as promptly as possible and by the requested or estimated date. Trademates reserves the right to make part deliveries of any order, and each part delivery shall constitute a separate sale of goods upon these terms and conditions. A part delivery of an order shall not invalidate the balance of an order.

Trademates Workwear shall not be liable for any loss or damage whatsoever (including, without limitation, special or consequential loss or damage) caused directly or indirectly by any early delivery or delay or failure to deliver, for goods lost or delayed by common carrier, international or Australian Customs departments, or natural disasters. Arrangements for insurance of the goods remains the responsibility of the Customer.

Unless otherwise requested in writing, at the time of order placement, or by communication prior to order processing, all orders are processed with automatic Authority to Leave as required by third party couriers. Third party couriers will generally leave all parcels in a convenient and/or safe location unless an alternative location is requested by the customer at time of order. Trademates Workwear and third party couriers cannot be held liable for the loss of and/or theft of orders following delivery. 
If required by the customer, proof of delivery (including image of parcel) from the third party courier can be provided by written request. It is recommended that the delivery address be a location where an authorised person will be present during regular business hours and can receive the goods.

For detailed shipping policy please refer to the terms and conditions on this website.